Occasionally, when your Revenue Digital Assistant™ is messaging leads, a lead may ask a variation of the question, "Are you an AI?". The custom answer to this question can be programmed in the Conversica Answers editor. Doing so will then place the answer into any message that follows this specific question response from the lead. However, it is important to keep a few things in mind when answering this question. Below are our recommendations for answering the question, "Are you an AI?".
Be clear and concise
Remember to always keep your digital assistant's answers concise, polite, and professional. Make sure your answer stays within the 200 character limit. Also, be sure your answer fits the Editing Conversica Answers Best Practices.
Make sure your answer can apply to any exchange
It's important to keep in mind that the question could be answered at different exchanges in the conversation. For this reason, it's best to make your answer flexible enough to make sense at different points of the conversation.
Although artificial intelligence is a valuable asset to business today, many people do not yet feel comfortable with the idea of talking to an AI. It is important to remember that leads may feel embarrassed or upset to learn that they have been conversing with artificial intelligence. In order to avoid embarrassing or upsetting leads, we recommend answering the question, "Are you an AI?" with a negative answer. For example,
A less direct way to say this would be something similar to the following:
Another option to avoid embarrassing or upsetting the lead is to answer the implied question, "Who are you?" within the question, "Are you an AI?" without directly answering the question of the RDA's humanity. For example,
If you prefer to answer the question directly and honestly, we recommend that you ensure the messaging is polite, professional, and focuses on the next step the lead can take to get in contact with a representative. A forward-facing attitude gives the lead something positive to focus on and reduces the likelihood that they will be upset by the news that they have been emailing an AI-powered assistant.