Occasionally, when your Revenue Digital Assistant™ is messaging leads, a lead may ask a variation of the question, "Are you an AI?". The custom answer to this question can be programmed in the Conversica Answers editor. Doing so will then place the answer into any message that follows this specific question response from the lead. However, it is important to keep a few things in mind when answering this question. Below are our recommendations for answering the question, "Are you an AI?".
Be clear and concise
Remember to always keep your digital assistant's answers concise, polite, and professional. Make sure your answer stays within the 200 character limit. Also, be sure your answer fits the Editing Conversica Answers Best Practices.
Make sure your answer can apply to any exchange
It's important to keep in mind that the question could be answered at different exchanges in the conversation. For this reason, it's best to make your answer flexible enough to make sense at different points of the conversation.
Transparency has always been a keystone of establishing customer trust in a brand and recent surveys support the view that customers expect brands to be transparent about how they are using generative AI in their products and services. In this regard, Customer expectations align with regulatory requirements on transparency in the use of AI in customer-facing applications. Accordingly, we recommend that you identify your RDA as a “digital assistant” or as "AI-powered." We also recommend answering the questions "Are you human" and "Are you an AI?" with a straightforward answer. For example: