Welcome to our conversation update in the Conversica Community! We plan on having an update for you about once a month with all of our new conversations that are now available.
If you would like to add any of these conversations to your library, please reach out to your CSM or let us know in the comments below and we’ll send the request in the right direction!
This month we are bringing you new free trial use cases, along with additional Discovery flow options. Read on below for the full details!
Interest Outreach: Discovery - Conversica's Interest Outreach: Discovery conversation is designed to ask the lead if they would be interested in learning more about a product. Your assistant has the ability to ask two custom questions in the first two exchanges that will help narrow down who should talk to a representative. These custom questions should always elicit a “Yes” or “No” - where “Yes” continues the conversation and “No” stops it.
Trial Action Item Needed - Conversica's Trial Action Item Needed conversation reaches out to contacts who have signed up for a free trial to remind them to complete a necessary action. Your assistant will first verify that the contact has received the information they need to complete the first step, as well as ask them if they are ready to move forward with a call with a representative.
At Risk Outreach Free Trial: Low Usage - Conversica's At Risk Outreach Free Trial: Low Usage conversation is designed to connect with your current clients that have not used their free trial in a while. The goal of the conversation is to get your client on the phone so a representative can explain what they are missing out on. Your assistant will message leads, driving for a call with a representative.
Winback: Discovery - Conversica’s Winback: Discovery conversation caters to your past clients that have not used your services in the last three months. The goal of this conversation is to identify if past customers are interested in returning as active customers. This conversation will adapt the messaging based on the client's past experience and your assistant will politely inquire if they are interested in hearing about your company’s new offerings. Your assistant has the ability to ask two custom questions in the first two exchanges that will help narrow down who should talk to a representative. These custom questions should always elicit a “Yes” or “No” - where “Yes” continues the conversation and “No” stops it.
If you have any questions regarding these new conversations, let us know in the comments below!
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