ChatGPT and others like it have taken the internet by storm. These powerful tools, built on the OpenAI platform are an incredible look into the future of conversational AI. ChatGPT is able to take natural language and produce complex responses based on a variety of data sources going far beyond the capabilities of scripter chatbots.

I wanted to see what ChatGPT thought about utilizing AI to help customer success teams and how Conversica’s RDA for Customer Success™ compares with its analysis.

Here’s what ChatGPT had to say…

Artificial intelligence (AI) is increasingly being used to improve customer success, as it allows companies to personalize their interactions with customers and anticipate their needs.

One of the key ways that AI is being used in customer success is through the implementation of chatbots. These AI-powered virtual assistants can handle a wide range of customer inquiries, such as answering FAQs, helping with account management, and even making recommendations. By automating these types of interactions, companies can free up their human customer success team to focus on more complex issues.

There's no way around it, without an AI-powered customer success solution, the modern customer experience suffers. 

Our Revenue Digital Assistant for Customer Success moves the customer experience from a reactive one to a proactive one by allowing you to continually monitor performance, collect feedback, and leverage insights to take quick action. This, in turn, allows CSMs to scale their engagements and deliver increased customer health.

Here’s an example of how Conversica’s AI-powered customer success assistant can dynamically handle customer inquiries naturally:

Expense Pilot, an expense management start-up, is utilizing our integration with Gainsight, allowing them to use NPS data to automatically target promoters with our Post NPS: Online Review conversation available with the Collect Customer Feedback skill. 

Using Conversica Answers 2.0, Expense Pilot can have their assistant automatically follow up with the NPS respondent based on contextual information contained within the response, which can be crucial, like in this example. In order to keep the customer happy and gain an advocate, Expense Pilot would need to maintain an excellent customer experience and address any potential issues before they have time to take hold. In times like these, budgets are constantly being monitored and nobody wants to be overspending!

All of this is done without the need for a CSM to jump in and handle the mundane tasks, so they can focus strategically. They now have the time and energy to focus on providing the best possible solutions to Expense Pilot’s customers and ABC Consultants can remain a powerful advocate for their growing business. We even do this ourselves and actually use 6 different assistants that saved our CSMs almost 400 hours of work!  

As ChatGPT puts it:

Our Customer Success RDA has a wide variety of skills available to meet the diverse range of customer success needs. We feel that this is vital in providing that personalized and human touch to our interactions with customers. Creating personalized campaigns can drastically change the outcome of your customer success organization. Studies have shown that a personalized campaign can increase click-through rates by 2.5 times and conversion rates by 6! A study done by Accenture also confirmed that 73% of their respondents said they would rather do business with a brand that reaches out with a personalized and relevant message.

This is why we’ve empowered our RDA for Customer Success to deliver these personalized experiences to your customers across the entire customer journey. From onboarding, to renewal, to expansions, Conversica is able to reach out to your customers with a human-like approach, freeing up your CSMs from the day-to-day repetitive or time-consuming tasks. 

You can learn more about ways to segment your audiences for Customer Success here.

Clearly, utilizing an AI-powered solution is a game changer for your customer success organization. Our RDA for Customer Success might be the tool you need to supercharge your customer success team and give your customers what they need, when they need it, to win more expansions.

I think ChatGPT sums it up nicely:

We would love to hear some examples of how you've utilized our RDA for Customer Success to supercharge your revenue teams!

Curious if adding an RDA for Customer Success could benefit your business? Let us know your needs below and we’ll let you know how our RDA can help!