We’ve come a long way in the past couple of years. As we’ve grown, so have the variety and amount of conversations we offer. In an effort to make our skills and conversations more intuitive and flexible with what the current markets demand, we’re rolling out an update that will change the naming of some of the conversations you’ve been using over the years. This will not change any of the functionality of your conversation and no action is required on your part.
What is changing:
We are changing the names of some of our conversations so that their objective is intuitive to our customers.
New Conversation Names
| Previous Conversation Name | New Conversation Name |
| Interest Outreach | Target Cold Leads |
| Fresh Contacts | Inbound Follow Up |
| Interested Contacts | Convert Leads |
| Sales Attempted Contacts | Engage Unresponsive Contacts |
| Dual Outreach | Second Touchpoint Engagement |
| Reengage | Reengage Prospects |
| After Action: Feedback | Post Sales Feedback |
In addition to the changes to conversation names, we are also changing the flow names so that the differences between flows are more clear.
New Flow Names
| Previous Flow Name | New Flow Name |
| Learning More | Request a Call |
| Drive Action Stand Alone | Send Link |
| Drive Action | Send Link and Request a Call |
| Link First | Send Link in First Email |
| Discovery | Discovery |
What is Staying the Same?
Rest assured that this naming update should not impact any existing functionality and does not impact current pricing, or packaging and no action is required on your part. We've undertaken these changes to enhance the clarity of our naming and experience without causing any disruption.
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