AnswersIQ™

At Conversica, we are excited to unveil AnswersIQ™ - designed to empower your virtual assistant to deliver results-driven interactions, keeping your customers informed and your team focused on more strategic tasks. With advanced features like automated fact collection, customizable responses, and improved answer matching, your business can deliver an unparalleled customer experience.

Watch the video below to learn more: 

Key Features of AnswersIQ

• Automated Fact Collection from Customer Websites
  AnswersIQ collects essential information directly from your company's website, automatically compiling facts for quick reference by the assistant. This saves time and ensures your virtual assistant has accurate, up-to-date answers without requiring manual updates.
• Improved Matching of Answers to Lead Questions
  Our advanced matching algorithms enable AnswersIQ to link lead questions with the most relevant answers, ensuring your customers receive the information they need with minimal follow-up questions. This precise matching significantly reduces customer confusion and enhances user satisfaction.
• More Organic and Specific Content in Interactions
  With AnswersIQ, your assistant can provide responses that feel more natural and relevant to specific inquiries. This feature results in richer, more engaging conversations and allows the assistant to deliver responses that are contextually tailored to customer needs.
• Enhanced User Interface for Fact Management
  Managing facts is simpler and more intuitive with the enhanced UI in AnswersIQ. This feature makes it easy to review, edit, and organize information so your assistant always has the most relevant data at its fingertips.

How does it work?

Our system optimizes responses by matching your lead's questions to predefined answers and appending them to scheduled messages in a two step approach.

Step 1: Answer Matching

• Identifying Relevant Answers: The system analyzes each lead's question and finds relevant answers based on customer-defined information.
• Selecting the Best Match: If multiple answers are found, the system automatically chooses the answer with the highest confidence score.

Step 2: Appending to Scheduled Messages

• Adding Matched Answers to Messages: Once an answer is matched, it is appended to the next scheduled email from the assistant.
• Timing Consideration: If the next scheduled message is set for more than two hours later, the system sends an informational email with just the matched answer, ensuring timely delivery of information.

This ensures that leads receive the most relevant answers at the right time.

Updates to Leads to Review

When you are migrated over to AnswersIQ, there are updates to how Leads to Review are worked and flagged in the system.

When a conversation is flagged as Lead to Review, the system now automatically checks for a relevant answer. If a matching answer is found, an informational email is sent to the lead with the answer.

After the informational email is sent, no additional automated messages will be delivered.Reps can intervene by using the Reply as Assistant feature as needed to continue the conversation.

If the lead replies to the informational email sent with the Answer, the system will:

• Reclassify the response.
• Move the lead to the next conversation stage or repeat the informational email experience if necessary.

FAQs

Q: How does this differ from Conversica Answers?
A: Conversica Answers was manually curated Answers/statements that would be injected into the Next scheduled message. This leverages automatic fact collection with RAG technology to reduce the burden of manually curating Answers for the Assistant to leverage. The RAG technology will allow the Assistant to generate a unique contextually aware answer that fits seamlessly within the next message.  

Q: How can I get access to AnswersIQ?
A: AnswersIQ is currently a limited release. If you want access, please contact your Customer Success Manager or our Support team to be added to our interest list and receive updates on availability.