Conversica Academy

Conversica Academy is an online education platform offering self-paced courses where customers can learn everything they need to know to get the most out of Conversica. Courses and lessons are free and available on-demand, making it convenient and easy for students to learn. Topics include critical information like working with a new AI-powered assistant, key Conversica features to drive success, best practices, and more.

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Access Conversica Academy
Register for Courses
Manage Your Password

Access Conversica Academy

As of March 1, 2022, Internet Explorer will no longer be supported as a browser to use on the Conversica Academy.  Our Conversica Academy host, Skilljar, no longer supports Internet Explorer as it is no longer actively maintained by Microsoft. This means that many advanced web features necessary to support our trainings will not function properly and that Internet Explorer does not receive new security updates from Microsoft, making it an unsafe browser. To ensure seamless access to the Conversica Academy, please make sure you are using one of the Skilljar supported browsers, listed below: Google Chrome Microsoft Edge Apple Safari Mozilla Firefox

Whether your entire team is new to Conversica or you're a new team member who's just getting started, Conversica Academy is a useful tool to boost your knowledge. To access Conversica Academy, you will be provided your company's unique access code. You will use this access code when creating your student profile in Conversica Academy. If it is your first time accessing Conversica Academy, follow these steps to create your profile and access the training content:

How to Register for Conversica Academy (First-Time Students) 

Follow this process if you are a first-time student creating a Conversica Academy profile:

1. Navigate to academy.conversica.com.
2. Enter your company's unique access code. (Note: your Conversica Customer Success Manager will provide you with your company's access code).

3. Complete the signup fields by entering your:
   1. Name
   2. Email
   3. Desired password

4. Select a User Role that best fits your role in your company: 
   1. Representative
   2. Manager
   3. Administrator
5. Click Sign Up.

How to Login to Conversica Academy (Returning Students) 

1. Navigate to academy.conversica.com.
2. Enter your email address and password.
3. Click Sign In. 

Register for Courses

Once you are signed up with Conversica Academy, you are ready to start taking courses. All of the available courses will be listed on your Conversica Academy dashboard. When you are ready to take a training course, follow these instructions:

1. Select the course series/course you want to start. 
2. Click the lesson to view more details.
3. Select Register to start the lesson. 

Manage Your Password

Follow the instructions below to change or reset your Conversica Academy password. 

How to Change Your Password

If you are logged into Conversica Academy and wish to update your password, follow the steps below: 

1. From the Conversica Academy dashboard, click on the profile image drop down.
2. Click My Profile.
3. Enter your desired password in the New Password field. 
4. Retype your new password in the Retype Password field. 
5. Enter your current password in the Current Password field. 
6. Click Update.

Forgotten Password

1. Navigate to academy.conversica.com.
2. From the Sign In page, click Forgot Password.
3. Enter your email address.
4. Click Reset My Password.