Conversica Academy

Conversica Academy is an online education platform offering self-paced courses where customers can learn everything they need to know to get the most out of Conversica. Courses and lessons are free and available on-demand, making it convenient and easy for students to learn. Topics include critical information like working with a new AI-powered assistant, key Conversica features to drive success, best practices, and more.

Jump to:

Access Conversica Academy
Register for Courses
Manage Your Password

Access Conversica Academy

Whether your entire team is new to Conversica or you're a new team member who's just getting started, Conversica Academy is a useful tool to boost your knowledge. If it is your first time accessing Conversica Academy, follow these steps to create your profile and access the training content:

Signing Up For the Academy (First-Time Students) 

Follow this process if you are a first-time student creating a Conversica Academy profile:

1. Navigate to academy.conversica.com.
2. Click Sign Up in the top right corner and fill out the fields:
   • First Name
   • Last Name
   • Email
   • Password
   • Company Name 
   • User Role: select the role that best describes your role with Conversica.
     • Representative
     • Manager
     • Administrator
3. Click Sign Up.

NOTE: If you were an active student in our previous LMS you may receive a note when trying to sign up that a profile already exists for you. To login, click the Forgot Password link and follow these steps to gain access.

To access the new Conversica Academy follow these steps:

1. Navigate to academy.conversica.com.
2. Click Login and select Forgot Password.
   
3. Enter your emai address and click SEND PASSWORD RESET LINK.
4. You’ll receive an email from Conversica with the Subject Line "Password reset request”
5. Click Reset Password and enter your desired password.
6. You will be redirected to the login page where you can login with your new password!

Register for Courses

Once you have accessed the Conversica Academy, you are ready to start taking courses. All of the available courses will be listed on your Conversica Academy dashboard organized by topic. When you are ready to take a training course, follow these instructions:

1. Select the topic you want to learn more about.
2. Click the course you want to start. 
3. Select Register to start the training. 

*Note: if you go to register for a course and have not yet logged in or signed in, then you will be prompted to at this point. 

How to Login to Conversica Academy (Returning Students) 

1. Navigate to academy.conversica.com.
2. Enter your email address and password.
3. Click Sign In. 

Manage Your Password

Follow the instructions below to change or reset your Conversica Academy password. 

How to Change Your Password

If you are logged into Conversica Academy and wish to update your password, follow the steps below: 

1. From the Conversica Academy dashboard, click on the profile image drop-down.
2. Click My Profile.
3. Enter your desired password in the New Password field. 
4. Retype your new password in the Retype Password field. 
5. Enter your current password in the Current Password field. 
6. Click Update.

Forgotten Password

1. Navigate to academy.conversica.com.
2. From the Sign In page, click Forgot Password.
3. Enter your email address.
4. Click Reset My Password.