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How to exclude from messaging: eLeads Email Opt Out


1 comment

  • Official comment
    Callie Hart
    Conversica Community Team

    Hi Sydney,

    Thank you for asking another great question in the community!

    Our integration with Elead does not automatically process opt outs recorded in a customer's system, so our recommendation would be to find out which status they are using to record opt outs, and include this as a status exclusion in the Success Plan. This is how we've seen other Elead customers account for this behavior, so you are definitely on the right track! 

    Once you have located the status that denotes opt outs (i.e. DNC for example). Please feel free to submit a ticket to and we can implement the exclusion rule to handle these for your customers with Elead as their CRM.

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