Hey Conversica Community,
I've just onboarded a dealership who uses eLeads. They have noticed some leads who are oped out of email in their eLeads profile, but have still been messaged in Conversica.
I asked where the Opt Out lives, which field it's entered in so I could have Conversica create a rule to exclude those leads from being message... all he knows is that a yellow Warning icon is next to their email if they've opted out. He's not sure how it gets there.
How do other eLeads customers exclude leads who've opted out of email?
Please and thank you,
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