RDA Power Plays 👀 Conversica Chat Enhancements
October 2023
Conversica Chat Revolutionizes the Chatbot
Better experience for your web visitors and less work for your team
The standard scripted, chatbot experience no longer cuts it. 87% of chatbot users surveyed are dissatisfied with these rudimentary and rigid legacy solutions. They need a chat solution that can match their increased expectations of how a business should engage with them, including on a website.
Conversica Chat is our GPT-powered web chat that engages in real-time conversation and provides quality, human-like responses to open-ended questions. It differentiates your visitors’ web experience because it builds rapport that carries across channels, is resourceful as a brand authority and answers their questions, and knows when and who to connect them to based on their funnel stage.Â
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Easy onboarding and maintenance:There’s no complex workflow to set up and maintain because a client-specific dataset is all the RDA needs to get started and get smarter over time. Chat doesn’t need much human intervention! |
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Automated lead capture and follow-up:Conversica Chat supports your end-user's journey as a core element of your email and SMS Revenue Digital Assistants. Chat is ready to continue nurturing the lead and providing them with relevant resources. |
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Chat is safe and enterprise-ready out the gateConversica Chat knows multiple language models and leverages the right dataset to train the AI to deliver a compelling and accurate web experience. It makes sure to best represent your brand while maintaining strict guardrails and information governance. |
New Chat enhancements include four types of reporting
Now you can understand your Chat web visitors’ behavior and engagement better than ever with our all-new Chat Reporting! This new feature offers four reports to analyze how Conversica Chat is used by end users:
Trends Report: Curious to know how many people clicked open the Chat icon but didn’t interact with it? This report can tell you that and much more.
Funnel Report: Conversion funnel based on various stages of Chat engagement, aiding in visualizing and optimizing the customer journey through Chat interactions.
Details Report: Get insights into the complete user conversation. You can filter data to see Chats from one source or specific topic to help with usage analysis.
Usage Report: Insights into how many paid Chat sessions remain within the current billing period and contract, helping you manage subscription and cost considerations effectively.
Request a demo or talk to your CSM about adding Conversica Chat to your website!
Experience Conversica Chat yourself on our website!
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