How to uninstall Conversica from the org. Answered

vedanti lasnapure

• October 23, 2023 10:48

---

Hi,

As part of the business requirement I want to uninstall Conversica Managed Package from salesforce org completely.

I have removed some of the references. Still there is one reference present in the org which I am not able to understand.

Page Layout	Contact.Contact Layout	This installed component is referenced by a locally created component. System Administration.

Is there any way by which we can remove the above reference? And delete the Conversica Managed Package completely from the org.

2

• Official comment

  

  Michael Farrell

  Conversica Community Manager

  • October 25, 2023 16:12

  

  

  

  

  +6 more

  Hi Vedanti,
  
  My team recommended following these steps to remove these steps to remove the Conversica Managed Service Package: https://help.salesforce.com/s/articleView?id=sf.distribution_uninstalling_packages.htm&type=5
  
  Any issues would be best directed at Salesforce Support, as it is likely to be highly organization-specific. 
• 

  Michael Farrell

  Conversica Community Manager

  • October 24, 2023 22:02

  

  

  

  

  +6 more

  Hi Vedanti,

  I am checking with my team to get an answer for you. Will update here as soon as I can. Thank you for your patience!

  0

Please sign in to leave a comment.