October 2023

Featured Content

Top Challenges for Outbound Sales – And Their Solutions

Challenge 1: Leads who previously expressed interest are now inactive and you’ve got low engagement.

Solution: Tailor your conversations with the Reactivate Dormant Demand Skill, where your Revenue Digital Assistant reignites contact with these leads to uncover potential opportunity.

Challenge 2: Net new leads aren’t being nurtured in the most efficient way, resulting in missed revenue.

Solution: Nurture these new leads based on their specific interest with timely and persistent conversations under the Generate Interest Skill.

Challenge 3: Former customers and closed-lost opportunities get forgotten or lost in the shuffle.

Solution: Rekindle this relationship with multi-channel, personalized outreach using the Winback Skill to maximize your chance of winning them back.

Challenge 4: There’s a lack of actionable insights and data, limiting your ability to truly personalize your messages.

Solution: Our ABM Skill uses data from your CRM or ABM platform to reach out to contacts with tailored messages that address their business problems and offer relevant solutions.

More in Conversational AI

ChadGPT Meets World, Episode 4 “The Graduation Speech”
It’s graduation day and ChadGPT is putting his training to good use with a speech like the world has never heard before.

Watch the episode  → 

AI Undergoes a Contact Center Expansion

AAs call center technology stacks include more AI-based capabilities, the best combo is a balance of attended automation, assisted automation, and full automation.

Read the article →

Customer Spotlight

From Downloads to Dollars: A Guide to Maximizing Your Digital Downloads

An educational software company increases their website sales as their Revenue Digital Assistant follows up on digital sample downloads. They have an impressive 21% Conversation Qualified Rate over the past 12 months for their most popular product.

Of those Conversation Qualified, 34% convert into an online purchase. The best part is that this is all enabled through the RDA! Check out this Rep-less lead interaction to see how to apply something similar for your business:

Community News

Featured discussion: Prepare your RDA for the upcoming holidays!

With the holiday season around the corner, your RDA deserves some time off, too! But really – we strongly recommend you make sure your RDA only works on the days that your team does, just in case something comes up that requires human intervention.

With the influx of holidays and time-off requests this season, it’s important to get ahead and ensure your RDA both matches your office hours and the routed rep’s availability. 

By default, your Revenue Digital Assistant won’t engage with leads on the following holidays:

• Thanksgiving Day: Thursday, November 23
• Christmas Day: Monday, December 25
• New Year’s Day: Monday, January 1

You can create an out-of-office response for your AI assistant (especially for any additional days scheduled off) and route leads to other reps when team members take vacation.