January 2024

New Conversica Releases

SMS Settings Now Available in Your Dashboard

The TCR (Governing Board of US Mobile Carriers) recently released new requirements for SMS messaging. These new requirements mandate that businesses be individually registered with the TCR.

In order to make this process as easy as possible for those utilizing SMS in their outreach strategy, we have added a new SMS section to your Settings tab in your Dashboard. This page will collect all the required information so you can continue to succeed with an omnichannel approach!

If you're a Conversica Admin, please take a moment to check out your SMS settings to make sure all required information is filled out!

*Please note: If you provided your TAX ID information earlier this year to Conversica, it should be automatically filled out.

Coming Soon

Feb. 6 | Conversation Editor Enhancements

We are thrilled to announce a significant upgrade to Conversica's Conversation Editor, designed to empower you with more control and efficiency in managing your messaging interactions. From a full-page editor to improved subject line management and streamlined collaboration, we aim to provide you with a superior tool for optimizing your messaging conversations.

Key Highlights of the Conversation Editor Enhancements:

Full Page Interaction

Say goodbye to modal pop-ups! The Conversation Editor and Subject Editor will offer a full-page interaction on a new tab, providing you with ample space to focus on editing your messaging without any constraints.

Message Testing

Testing your conversations will never be easier! You’ll have two new testing features, Preview Messaging and Interactive Exchange, available to you right from the editor.

Preview Messages will send all of the exchange’s attempts to you and whoever you want to include, so you can see exactly what your lead will see for each attempt.

Interactive Exchange allows you to test your conversation as if it’s a real lead, starting with the first exchange. This means you can test out each exchange by replying back to the assistant.

Easier Collaboration

Collaboration is key! Enjoy the convenience of shareable URLs that take each person to the exact location of the conversation so you can work efficiently and collaboratively on customizing your conversations.

A more detailed rundown of all the changes will be posted in the Conversica Community! Follow the Products Updates topic to be the first to know.

Feb. 1 | Reminder: Conversation Name Changes

As part of our Conversation Editor revamp, we want to remind you about the conversation name changes coming February 1. 

In an effort to make our conversations more intuitive and flexible with what the current markets demand, we’re rolling out an update that will change the naming of some of the conversations you’ve been using over the years. This will not change any of the functionality of your conversation and no action is required on your part.

Jan. 31 | Chat with Contextual Response Generation

If you’ve used our chat solutions already, you know the experience is far superior to the scripted and tedious chatbots that are out there. What if we told you that the chat experience is getting even better? We’re ready to reveal the latest addition that delivers you the most authentic and brand-accurate conversational experience via Chat out there today!

Chat with Contextual Response Generation, leverages the capabilities of the Retrieval-augmented Generation AI framework (RAG), to enhance our already exceptional chat experience, ensuring it becomes even more adept at producing human-like, authentic conversational interactions tailored for a brand.

Key Benefits:

• Much more authentic experience
• Not just matching a fact, but generating an accurate response to a specific question from a series of facts
• Like a human, it understands the conversation history and can respond to multipart questions

Chat with Contextual Response Generation releases on Jan. 31!

Curious to learn more about the difference RAG makes? Check out our post in the community where we dive deeper into how this AI technology works before our release.

Jan. 16 | Conversation Rules “Or” Statements

Conversica's Conversation Rules is about to get a great quality-of-life upgrade with the addition of the "Or" operator. The inclusion of this operator simplifies the rule-creation process by reducing the amount of rules you need to create.

Key Benefits:

• Flexibility: Create rules with "Or" operators for multiple conditions.
• Efficiency: Streamline rule creation and save time.
• Customization: Improved accuracy and reduced false outcomes.

Are you ready to take advantage of Conversation Rules? Jump into our course designed to get you up to speed (20 minutes).