New Conversica Releases

Fact Management for AnswersIQ

For customers who have been onboarded onto our AnswersIQ platform we are thrilled to introduce Fact Management for AnswersIQ—a powerful new feature designed to streamline the way you manage your knowledge base. With a sleek, unified interface, it combines intuitive tools for creating, editing, and organizing facts, while offering advanced filtering and publishing capabilities to ensure accuracy in every conversation.

Key Benefits

Increased Operational Efficiency: significantly reducing the time and effort required to manage and update facts.

Improved Lead Engagement: By ensuring that responses are always based on the latest, most relevant facts. 

Improved governance: provide clear status tracking and approval workflows, preventing outdated or incorrect information from being used in conversations.

Enhanced Link Tracking & Triggering

Gain full control over link tracking and automation with our enhanced Link Tracking & Triggering feature. Easily track individual link engagement, automate follow-ups based on user actions, and reduce manual setup—all without requiring technical support. Whether driving conversions or simply measuring engagement, this update ensures smarter, more flexible link management to optimize your customer interactions.

Link tracking will be available on all links whether they are assigned through variables, created using hyperlinking or generated via AnswersIQ. 

Key Benefits:

Precision Control: Configure tracking and triggering on a per-link basis to align with your goals.

Improved Insights: Gain actionable data on link performance to refine your campaigns.

Scalability: A robust foundation for expanding advanced link tracking in AnswersIQ and GenAI.

• Activated on all account on March 25th

CRM Updates:

We’re also announcing new custom fields for Dynamics and Salesforce users. These fields will allow for tracking link interactions back into your CRM. These fields must be manually configured - To ensure you have the right configuration for proper recording please check out the documentation.

Link tracking for Dynamics setup guide

Link tracking for Salesforce setup guide

Coming Soon…

Fact Testing

Stay tuned for more information on two powerful new features being released soon:

• Fact Testing: Soon, you'll be able to test questions directly within the tool to verify if your facts are providing the correct responses and understand what facts are contributing to an answer. This makes it easier to ensure your knowledge base is always accurate before going live.

Stay tuned for these updates that will help you optimize your fact management process and maintain the highest standards in your customer interactions!

Conversation Rules for Microsoft Dynamics

Get ready for the upcoming launch of Conversica's powerful Conversation Rules, now fully integrated for Microsoft Dynamics users. Effortlessly incorporate Conversica's AI-driven conversation rules into your Dynamics platform to supercharge lead engagement, optimize workflows, and boost conversions like never before.