Fact Testing for AnswersIQ

The moment has arrived – Fact Testing for AnswersIQ is here! The latest update to our groundbreaking AnswersIQ system introduces a controlled testing environment, allowing you to fine-tune your Assistant’s responses before they reach leads. This enhancement builds confidence in the AI Agent's responses, allowing you to trust its autonomous interactions with leads and ensure accurate, reliable answers.

This update introduces several key capabilities:

• Test queries and review real-time responses from your Assistant.
• Gain full transparency with a display of the contributing facts behind each response.
• Validate and refine facts before they are published to production.
• Enhance response accuracy through an interactive way to optimize your knowledge base.

3 Ways to get started:

1. Pre-Publishing Validation: Ensure new or modified facts generate accurate responses before going live.
2. Troubleshooting Inaccurate Answers: Identify and adjust contributing facts when responses are incorrect or irrelevant.
3. Optimizing Fact Coverage: Test multiple queries to ensure your knowledge base covers expected lead questions effectively.

Product Innovation Series

We’re thrilled to continue our quarterly product innovation webinar series, where we highlight the key features released in the previous quarter. Watch as we dive into the latest updates, with insights from the experts to provide you with valuable knowledge and a closer look at what’s new.

This quarter, we dive into key strategies that will supercharge your success:

• Fact Management & Fact Testing: Learn how to efficiently manage, update, and test facts to ensure your AI delivers precise, reliable responses every time.

• Auto Inventory: Discover how leveraging inventory can drive more deals and create an exceptional, seamless buyer experience.

• Link Triggering: Unlock expert tips on optimizing conversations to enhance lead engagement and convert more opportunities.

Chat for DealerSocket

Exciting news for auto customers! Chat is now seamlessly integrated with DealerSocket. When a lead engages via chat, their information is instantly captured and transferred to DealerSocket as a new Sales Opportunity, ensuring faster follow-up and boosting sales efficiency.

Use Cases:

Instantly Capture High-Intent Leads: When a customer asks about a vehicle via chat, their info is automatically added to DealerSocket for quick follow-up.

Eliminate Manual Entry: Leads go straight into your CRM, saving your team time on data entry.

Ensure Timely Follow-Up: Leads are automatically assigned to reps, so there's no delay in follow-up and accountability is maintained.

Coming Soon

Guardrails for AnswersIQ

Soon, you'll have direct access to create and update guardrails around sensitive or critical topics within the application—no support ticket required. This gives you full control to define how responses should be framed, ensuring they align with your brand guidelines and compliance standards. With this added flexibility, you can maintain consistency and avoid errors in how key topics are handled, all within a user-friendly interface.