Calling all Customer Success professionals!

Gainsight Pulse is just around the corner and our own CCO, Ella Dillon, will be speaking!

Can you join us? Ella will be speaking on Wednesday, August 17, from 1:30 PM to 2:15 PM PDT. You can even get 20% off using our discount code: PULSE22_SPEAKER20

Her session, titled, The Growth Mindset: Build a Next Gen CS Team, will focus on how your company can implement modern solutions in your tech stack so your team can spend their time on critical customer conversations, rather than time-consuming and repetitive tasks.

Here’s a quick rundown of what will be covered:

• Closing the gap between your team’s capacity for conversations and what your customers require for retention and growth; 
• Focusing your CSM’s time and energy on strategic conversations and optimizing your tech stack to handle the rest; 
• Making the most of your Gainsight insights throughout your customer base; and 
• Proving value and attribution for post-sale growth.

To read the full synopsis, head on over to the Gainsight Pulse 2022 speaker page.

I’ve created a calendar reminder for you all so you don’t miss out on this incredibly valuable session!

What strategies are you using to ensure your customer success team spends their time on critical conversations?

Also,

Are you going to be attending Gainsight Pulse? If so, what sessions are you excited to attend?