Hi everyone!

I’m happy to announce the Gainsight and Conversica integration, built to take the CSMs out of a reactive mode and move them into a proactive realm so they can focus on more strategic and revenue-driven initiatives.

We know it’s very hard for Customer Success Managers to give every customer the consistent attention they need to succeed, with an average of 50 customers to manage per CSM.

With the new Gainsight integration, Conversica AI Assistants proactively initiate and hold two-way conversations based on customer health triggers and contract data, which helps CSMs:

• Address problems early and automatically: By working alongside CSMs, our AI Assistants help to schedule reviews, address low usage, and collect feedback based on customer health score.
• Take the routine out of renewals: Equip your Conversica AI Assistant with Gainsight data and insights, including renewal date, type of contract, and client status, to best initiate contract renewal requests.
• Harness Advocates to Drive Growth: Conversica AI Assistants leverage the health score, adoption rates, and NPS data to identify successful customers and reach out to see if they are interested in sharing their stories or kicking off upgrade discussions.

You can visit our integration page to check out our datasheet and save a seat in our upcoming webinar to learn more about this new integration!

Batu Apaydin

Senior Product Marketing Manager