I am so happy to share with you the newest version of Answers is now available for you to use. We heard you about the previous version leaving a lot to be desired. We set out to fix the gaps and I want to be the first to show you how this release enables your Human-like Assistants to drive more revenue.  

Enable your Revenue Digital Assistant™ to acknowledge common questions immediately, in the course of the natural conversation.This will prevent your RDA from losing momentum, slowing down the customers progress, or creating undue burden on your team. Your AI-powered assistant will answer questions quickly, consistently and all while driving toward the desired outcome. 

What’s New? 

We've updated the UI on the Answers tab within the My Conversations page. The newest version of Answers enables you to completely define your own Answer Categories and Statements with no limits on the number of Answers to support. If you have Answers that should be leveraged in different situations for a specific conversation or contact list, you can configure when the answer can be applied

Also, the newest version of Answers gives you an option to test within the tool. Once enter a few statements, ask your digital assistant questions directly to understand how the answers will be used in the conversation organically. 

Highlights

• Create as many Answers as needed to cover common questions
• Supports Email, SMS, and Chat as well as all Available Languages
• Configure Answers to be leveraged in specific environments
• Test your Assistants use of the answers within the tool

Learn how to configure Answers by viewing our Help Center article or Training Course in the Conversica Academy. 

UPDATE 12/5/2022

We've added even more to the new version of Answers!

Answers Feedback

Now, when testing out your Answers, you can give a thumbs up or down to indicate whether your RDA is providing the correct answer within the conversation.

This information will be used by our team to improve your RDAs responses in the future.

Improved Answer Validation

Character Limits Based on Channel

• Now, no matter what channel you communicate with your leads in, you can be confident they receive the best possible and most pleasant experience on their end. We have pre-defined character limits based on which channel you’re communicating in.
• SMS: 160 
• Email: 250 
• Webchat: 350

Spam Word Check

• Stay in your lead's inbox and not their spam folder! We’ve added a validation check to notify you of any known spam words before creating your Answer so you can review it before sending it.

Conversation Integrity

• So you can be sure your Answer won’t alter the flow of the conversation we’ve added a check to ensure no additional questions are asked within the Answer. This is because adding questions can conflict with the original conversation objective and cause your RDA to classify the response incorrectly.

Answers Feedback

Now, when testing out your Answers, you can give a thumbs up or down to indicate whether your RDA is providing the correct answer within the conversation.

This information will be used by our team to improve your RDAs responses in the future.

Improved Answer Validation

Character Limits Based on Channel

• Now, no matter what channel you communicate with your leads in, you can be confident they receive the best possible and most pleasant experience on their end. We have pre-defined character limits based on which channel you’re communicating in.
• SMS: 160 
• Email: 250 
• Webchat: 350

Spam Word Check

• Stay in your lead's inbox and not their spam folder! We’ve added a validation check to notify you of any known spam words before creating your Answer so you can review it before sending it.

Conversation Integrity

• So you can be sure your Answer won’t alter the flow of the conversation we’ve added a check to ensure no additional questions are asked within the Answer. This is because adding questions can conflict with the original conversation objective and cause your RDA to classify the response incorrectly.