Skip to Follow Up & Stop Messaging Actions

Taking Action  Stop Messaging 

The Stop Messaging action instantly stops an active conversation with a lead or customer. Stop Messaging can be applied manually in Conversica on individual leads or it can occur automatically based on the lead's response. For some integrations, automated "Stop Messaging" can even occur based on certain lead data. 

Check out the article in our Help Center about the Stop Messaging action here.

Skip to Follow Up & Stop Messaging 

Skip to Follow Up is an action that skips a conversation ahead to the follow-up message. This action triggers Conversica to follow up with the lead 48 hours later and request feedback on their experience. Skip to Follow Up should be used when the rep makes contact with a lead or customer before they are qualified by the Revenue Digital Assistant™. This coordinates Conversica's conversation with the rep's outreach efforts. 

Check out the article in our Help Center to learn more about Skip to Follow Up.