Academy

Certifications

• User Management Certification Part 1

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Academy Content Coming Soon

• Conversica Best Practices for Rep Users

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General Information

• Resource Guide
• Navigating Conversica's Dashboard as a Rep
• Kickstarting Conversica: Rep Level Users
• Kickstarting Conversica: Managers & Admins
• Providing AI Feedback
• Conversica Best Practices For Rep Users

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Conversation Management

• Conversica Answers
• Customizing Conversation Timing & Attempts
• Customizing Email Subject Lines
• SMS First
• Using the Conversation Editor

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Lead Management

• Tracking Lead Activity with Link Tracking
• Setting Up Custom Lead Statuses
• Identifying and Prioritizing Lead Statuses
• How to Reply as Assistant and Forward from Assistant
• Contact Mining
• Skip to Follow Up & Stop Messaging Actions

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Settings

• Adding and Removing Users

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Reporting and Analytics

• Reporting in the Group Dashboard

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