Contact Mining

Contact Mining

As people come and go, or projects shift, opportunities dwindle when your main point of contact changes. Conversica’s solution to make this tricky situation go a lot smoother is Contact Mining. With Contact Mining, Revenue Digital Assistants™ (RDAs) are able to extract relevant details from lead responses when a lead says they are no longer the best point of contact and provides an alternate contact. RDAs share the alternate contact information by displaying it in alerts and on the Lead Profile. Once your team is equipped with alternate contact information, they can focus their attention on better opportunities. 

There are two main Contact Mining scenarios: 

1. The lead indicates they are no longer at the company and provides alternate contact information for the correct contact. 

Example: “I am no longer working at Company Technologies. Please call Christina Hill at 555 1234567 or email her at christina.hill@company.com.” 

2. The lead indicates they are not the correct contact and includes alternate contact information. 

Example: “I’m not the right person for this. You can call Bill at 555 9876543 or reach him at bill.powers@company.com.” 

To learn more, check out our Help Center Article on Contact Mining!