Wrong RDA sending out emails
I have a Rep who is receiving his Alerts from our other RDA who shares our Dashboard. It's not the RDA that we use in the UK, but our NAM RDA. I have checked and I see that our campaign is in fact set up sending a message from our NAM RDA in the campaign in question. Why does our Rep, when there is a response from a Lead, receive an update on the stage or status from the wrong RDA ie our NAM RDA? Is that normal?
Thank you for your post!
I’ve received your request to investigate why your rep is receiving alerts from the wrong RDA and wanted to let you know that I will be creating a ticket with our Support team to investigate this for you. A member of our Support team will be reaching out to you as soon as possible.
If there is anything else we can assist with meanwhile, please let us know.
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