February 2024

New Conversica Releases

New Conversation Editor Experience

Introducing a significant upgrade to Conversica's Conversation Editor! Designed to give you greater control and efficiency in managing messaging interactions, our latest enhancements include a full-page editor, improved subject line management, and seamless collaboration features.

New Conversation Editor Highlights:

• Full-Page Editor streamlines conversation editing with separate tabs for Message, Subject Line, and Timing.
• Subject Lines tab offers more space for managing and adding subject lines, with the ability to view default subject line anytime.
• Shareable Links facilitate real-time collaboration by allowing multiple users to view and edit conversations.
• Instant Message Testing enables message preview without submitting test messages through the integration.

Learn more about the recent Conversation Editor enhancements including best practices by visiting our community post.

Conversica Chat, Now with Contextual Response Generation

Elevate your chat experience with Conversica Chat's latest upgrade as we introduce Chat with Contextual Response Generation, powered by the advanced Retrieval-augmented Generation AI framework (RAG)! Get ready for even more authentic and brand-specific conversational interactions.

Key Benefits:

• Dynamic and Authentic: Retain context while answering complex, multi-part questions in a Powerfully Human exchange that captures leads conversationally with perfect timing.

• Smart and Helpful Resource: Highly trained to provide the specific answers, assets and actions visitors request without burdening your team.
• Secure and Brand Accurate: Trained on your brand and supported by a variety of models that protect against hallucinations and bias.
• Continuity Beyond the Website: Continue the conversation via email or SMS, cultivating and converting interest into Conversation Qualified leads.

Curious to learn more about the difference RAG makes? Check out our post in the community where we dive deeper into how this AI technology works before our release.

ICYMI: Conversation Rules “Or” Statements

Conversica's Conversation Rules has received a significant quality-of-life upgrade with the addition of the "Or" operator. This enhancement simplifies the rule-creation process by reducing the number of rules needed.

Key Benefits:

• Flexibility: Easily create rules with "Or" operators to handle multiple conditions.
• Efficiency: Streamlined rule creation saves time.
• Customization: Improved accuracy and reduced false outcomes.

To learn more about the new “Or” operator and best practices, check out our post in the community !