We are thrilled to announce the release of Conversation Editor with AI Assist. Based on your valuable feedback, we’ve made significant improvements to our Conversation Editor. This update is designed to provide you with greater flexibility, ease of use, and customization options. Whether you want to fine-tune your messages or leverage AI assistance, Conversation Editing is here to help you communicate more effectively.

Key Improvements

• Standard Messaging: Continue using our familiar structured editing approach with enhanced navigation support.
• Custom Messaging: Gain more control over message content, allowing for comprehensive customization beyond just variable edits.
• Rewrite with AI: Utilize AI to generate and refine your messaging with intelligent suggestions.
• Improved Navigation: New dropdown for easier navigation between message attempts.
• Better Variable Management: Enhanced filtering and search functionalities for simpler variable management.
• Tips & Tricks Widget: Real-time guidance to help you get the most out of Custom Messaging.

Enabling Custom Messaging Mode:

In order for any user to begin Custom Messaging, Admins will need to grant access to the desired Profiles.

How it Works: Switching Between Messaging Modes

• Open Conversation Editor:

1. Navigate to the top navigation menu and click on Conversations.
2. Select Conversation Editor.
3. Choose the conversation you want to edit and select the Contact List you are working on.

• Select the Message:

1. In Conversation Editor, locate the message you want to switch modes for.

• Switch Modes:

1. Click on the Mode Name displayed above the message (this will show as "Standard Messaging").
2. A dropdown menu will appear. Select Custom Messaging from the dropdown.
   
   

• Save Changes:

1. Make any necessary edits in the Custom Messaging mode.
   
   
2. Click Save Changes before navigating away from the messaging page to ensure your customizations are retained.

Use Cases

• Adjust Messaging to Align with Brand and Tone: Customize messages to reflect your company’s unique marketing voice, ensuring all communications are on-brand.
• Provide More Context with Bullet Points: Add bullet points to your messages to make them clearer and more informative, enhancing the overall readability and impact.
• Personalize Outreach for Specific Customer Segments: Tailor your messages to different customer segments, making your outreach more relevant and engaging to each group.

Best Practices

• Save Frequently: Always save changes before switching between messaging modes to ensure no customizations are lost.
• Test Extensively: Preview and validate messages using the "Send Test" feature to ensure accuracy.
• A/B Testing: Conduct A/B testing to compare different versions of your messages. This helps optimize your messaging strategy for the best performance and ensures your communications are as effective as possible.
• Track Changes: Keep a record of changes to track the evolution of your customizations.

We’re confident that these enhancements will elevate your experience with Conversica’s Conversation Editor. Explore the new features and customization options included in this release at your convenience by checking out our documentation or taking our Academy Course. 

Should you have any questions or need assistance, our support team is here for you!